Returns & Exchanges
We want you and your dog to be completely satisfied with your gear, which is why we offer a 30-day return window for items in new, resalable condition with original tags. If your purchase isn't a perfect fit, our easy return process ensures a quick resolution for you and your companion.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process to ensure tracked delivery.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the products are free of hair and dirt.
Ship and Refund
Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing