Frequently Asked Questions
Everything you need to know about your Ruffwear experience.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I determine the correct size for my dog?
Each product page features a detailed size guide. We recommend measuring your dog's girth around the widest part of their rib cage for the most accurate fit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are Ruffwear products covered by a warranty?
Yes, we stand by our gear. We offer a limited lifetime warranty against defects in materials and craftsmanship for the original purchaser.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I clean and maintain my gear?
Most of our apparel and harnesses can be hand washed with mild detergent and air-dried. Specific care instructions are located on the inner tag of each garment.